Platform / Human control, built in
PLATFORM
Human control, built in
Automation can prepare, recommend and carry out routine work. A person approves the actions that carry consequences.
Control at every critical point
Human checkpoints
Critical actions need approval before they happen.
• Exceptions are routed for review
• Role-based approvals
• Context and collaboration
• Unwanted actions are prevented
Escalation
Unusual cases go to the right person.
• Clear owners for each decision type
• Reviewers see what the system used and why
• Escalation paths when a reviewer is unsure
Emergency control
Pause or stop automated activity when conditions change.
• Real-time monitoring
• Stop or roll back automated activity
• Guardrails and limits
• Business continuity
Where people decide
These are the kinds of decisions that stay with a person by default. Your team can add more.
Decisions about money, coverage or access
Anything that grants, denies or changes value for a person or organization.
• Credit and pricing
• Coverage and benefits
• Eligibility and access
Decisions that affect people
Anything touching a person's health, rights or opportunities.
• Employment and care
• Legal rights
• Public services
Unusual or uncertain cases
Items the system flags as unusual or low confidence stop and wait for review.
• Outside your rules
• Conflicting information
• Missing evidence
Changes to the automation itself
Changes to how the system behaves need approval and are recorded.
• Rule and template changes
• New connections
• Permission changes
A note on scope
Illustrative description of how the platform is designed to work. Capabilities shown may be in development and are subject to change.
See the platform on your own workflows.
Request a live demo and walk through intake, human review and the permanent record using the kind of work your team handles today.
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